Support and Maintenance
Australian-Based Lifecycle Support for Your Peace of Mind
Whatever you need, whenever you need it, we’re always right here, ready to support you every step of the way.
Why Richmond Rolling Robotics?
At Richmond Rolling Robotics, we’re more than just a provider – we’re a reliable, accessible partner committed to supporting your operations every step of the way. As an Australian-based company with a dedicated in-house engineering team, we stand by your side for the lifetime of your AMR solution. Whether routine maintenance or unexpected issues arise, our experts are always here, ready to ensure seamless support so you can focus on what matters most: your business.
Australian-based Engineering Team
Remote Technical Support
Onsite Repair
System Maintenance & Upgrade
Local Spare Parts Availability
Resident Engineering Service
Scheduled Preventative Maintenance
Hands-on Training Program
Lifetime Support Process
Our in-house engineering team is located in Melbourne, ready to support from consultation and design to implementation and maintenance
Solution Design
- Customized Consultation: Our team works closely with you to understand your operational needs and design a tailored AMR solution that seamlessly integrates with your workflows.
- Turn-Key Solutions: From initial consultation to deployment, we manage every aspect to ensure a smooth experience and maintain exceptional quality control.
Deployment and Onboarding
- Expert Implementation: Our Melbourne-based engineers handle every step of the installation, minimizing disruption to your business.
- Post-Deployment Training: A two-week intensive training program equips your team to maximize the use of our AMR technology.
After-Sales Maintenance and Risk Management
- Scheduled Servicing: We provide a quarterly on-site servicing program, included in your Opex cost, designed to keep your robots running optimally.
- Emergency Support: In case of a breakdown outside scheduled servicing, our engineers can rapidly respond, minimizing any potential downtime.
- Spare Parts Availability: With spare parts stocked at Richmond’s stores across Australia, we ensure quick replacements and repairs to keep your operations flowing.
Australian-based Technical Support
System Maintenance & Upgrades
We offer ongoing system maintenance and upgrades, covering error fixes, modifications, and performance improvements. This proactive approach minimizes system risks and enhances operational efficiency.
Remote Technical Support
Our technical support engineers and specialists are ready to respond whenever and wherever urgent incidents arise. Through secure VPN access, we provide remote diagnostics and dependable solutions to keep your system running smoothly with minimal disruptions. For any software errors or failures, we ensure remote support within 4 business hours of the next business day.
Field Service
Onsite Repair
Our specially trained and certified field engineers quickly attend to your service request if onsite intervention is required, and repair robots and charging stations at the location you need following local regulations and safety requirements. For critical hardware errors or failures, we provide on-site support within 48 business hours of the next business day.
Preventive Maintenance
We maintain your equipment based on a fixed 12-week scheduled plan that adapt flexibly to your operational needs. Our skilled field engineers perform on-site inspections and component replacements promptly and professionally, ensuring hardware reliability and long-term performance.
Resident Service
For special events or whenever needed, our maintenance engineers can be stationed on-site at your warehouse or factory. They assume full responsibility for inspections and maintenance, delivering swift responses and solutions to any equipment issues.
Spare Parts
We maintain a stock of essential spare parts in every major city across Australia and New Zealand, ensuring that critical components are always close at hand. This localized inventory enables us to minimize downtime and accelerate repairs, keeping your operations running smoothly without extended interruptions.
Comprehensive Training Program
We offer a thorough 2-week post-deployment training program that covers all essential aspects of the AMR solution, including safety protocols, hardware components, software functionality, and system features. Our training ensures that your team gains in-depth knowledge and hands-on experience, equipping them with the confidence and skills needed to operate and maintain the system independently. By the end of the program, your team will be fully prepared to manage daily operations, troubleshoot minor issues, and maximize the productivity of the AMR solution.
What are AMRs
AMRs (Autonomous Mobile Robots) are a type of robot that uses built-in sensors and technology to autonomously move goods around factories and warehouses without the need for guides and markers.
AMRs are an adaptable, flexible, and accessible solution for improving order picking, packing, pallet transport, trolley/cage towing, production line handling, and more! With a good AMR in place, you will increase picking productivity and reducing wasted movement in your operations, making them and your team more efficient.
Meet With Our Robots
Flex 600-ST Series
AMRs
Richmond Flex 600-ST is designed for autonomous towing of cage trolleys to eliminate manual pushing of heavy
carts.
Flex Series
AMRs
Richmond Flex series mobile robots are scalable, flexible, and adaptable to fit your mixed piece- and case-packing needs.
Max Series
AMRs
Richmond Max series mobile robots are the powerhouse that brings all the flexibility of Flex to your heavier case- and pallet-picking needs.
APEX Series
AMRs
Richmond Apex series are the safest autonomous forklits, creating a safer and more productive warehouse floor.